Hi, I'm Gareth 👋

I am a family man, technology leader & lifelong geek
(with too many hobbies)

Live Services Manager

Company Logo
04.2012 - 03.2017

Responsible for the availability, security and performance of key online products and services

In this role, I am responsible for the majority of Sage’s online product portfolio, including high profile applications such as Sage X3 Online (our most complete software solution for Enterprise businesses). My focus has been on migrating all services from traditional data centres to cutting edge cloud platforms. We take advantage of higher level cloud services to maximise the scalability and drastically reduce the management overhead.

I am responsible for the entire Live Services budget for all global services. Working closely with Product teams and Finance, we deliver value to our customers through innovation and efficiency savings. As part of this responsibility, I am heavily involved in the key partner alliances, including Amazon Web Services and Microsoft Azure. I own the global support contracts, and predominantly involved in negotiations to drive value and improved service. In the last 12 months, I’ve saved more than £600k through data centre migrations and cloud platform cost optimisation exercises.

My key stakeholders are the Technology Executive, Customer Service teams, Product Owners, Product Delivery teams and Finance. Through these teams, we deliver an outstanding and unified customer experience. I champion the Incident Management, Problem Management and Change Control processes to minimise unnecessary disruption for our customers and mitigate any weaknesses. I am an advocate of Continuous Delivery, trending to Continuous Deployment, Containerisation and Infrastructure as a Service.

Achievements include: